Cancellation & Refunds

1. Auto-Renewing Subscriptions

ProfilePay Pro operates on an auto-renewing subscription model. When you subscribe to a Pro plan, you authorize Razorpay to automatically charge your chosen payment method at the beginning of each billing cycle (monthly or yearly). Your subscription will continue to renew until you cancel it.

• Subscription billing is handled securely by our payment partner, Razorpay.
• You will receive a payment confirmation email from Razorpay after each successful charge.
• The exact amount charged matches the plan price displayed on our pricing page at the time of your subscription (or renewal).

2. How to Cancel

You may cancel your Pro subscription at any time from your Dashboard → Settings → Billing & Plan tab. Cancellation is self-service and takes effect immediately — no emails or support tickets required.

3. What Happens After Cancellation

When you cancel, your subscription enters a "cancelled" state:

• Your Pro features remain fully active until the end of your current paid billing cycle.
• You will not be charged again once the current cycle ends.
• After your paid period expires, your account automatically downgrades to the Free Starter tier.
• Your profile, username, UPI settings, and customizations will be preserved — you will only lose access to premium-exclusive features.
• You can re-subscribe after your current paid period ends to restore Pro access.

4. Refund Policy (All Sales Final)

Because we offer a fully functional Free tier that allows you to evaluate our platform and its core features before subscribing, all payments for ProfilePay Pro subscriptions are final and strictly non-refundable.

We do not offer:

• Partial refunds for unused subscription time remaining in your current cycle.
• Prorated refunds if you choose to cancel mid-cycle.
• Refunds for accidental renewals — please cancel before your renewal date if you do not wish to continue.
• Refunds due to dissatisfaction with feature sets that were available for preview on the Free tier.

Please ensure the Pro features meet your requirements before completing your subscription via Razorpay.

5. Exceptional Circumstances

The only exception to our strict no-refund policy is in the event of a proven technical billing error on our end. Qualifying scenarios include:

• Your payment method was charged twice for the same billing cycle due to a network timeout or system glitch.
• You were charged an incorrect amount that does not match the plan price displayed at the time of renewal.
• A payment was processed but the corresponding subscription was not activated in our system.

If you believe you have been incorrectly billed due to a system error, please contact our billing team within 7 days of the transaction at support@profilepay.in with your Razorpay Subscription ID and a brief description of the issue. We will investigate and resolve the matter within 5–7 business days.

6. Refund Processing

In the rare event that a refund is approved under exceptional circumstances:

• The refund will be processed via Razorpay to the original payment method.
• Bank processing may take an additional 5–10 business days depending on your financial institution.
• You will receive email confirmation once the refund has been initiated.

7. UPI Payment Disputes (Not Our Scope)

To reiterate: ProfilePay has no role, authority, or capability in resolving disputes related to the actual UPI payments received through your ProfilePay link or QR code. If your client has a dispute about a payment they made to you:

• The client should contact their bank or use their UPI app's built-in dispute/complaint mechanism.
• You (the receiver) should cooperate directly with the sender to resolve the issue.
• Neither party should contact ProfilePay for transaction reversals — we technically cannot perform them.

8. Contact Us

For any billing-related queries, please reach out to:

• Email: support@profilepay.in
• Subject Line: Include "Billing Issue" and your Razorpay Subscription ID for fastest resolution.